FAQ

Blockly, Python and C# if you want to code directly on the robot. If you utilize the HTTP APIs, any language or tool that can issue HTTP requests can be used to program Misty.

Yes, with Misty's HTTP API you can use your preferred programming language and interface like Microsoft Visual Studio to remote control Misty through HTTP requests.

Misty does not natively support ROS however you can operate her as a ROS node through the HTTP APIs available.

The robot utilizes USB, and 802.11 A/B/G/N/AC WiFi. The robot also uses Bluetooth LE during onboarding. As a developer, the primary interface is wireless.

We have community-based support for our customers. We do service the community Slack Channel and help customers where it is needed. If there are hardware issues, that would generally fall to customer service, and that robot would need to be replaced under warranty. For more in depth support, we offer consulting services on a time and materials basis. We maintain developer documentation for Misty online at docs.mistyrobotics.com.

Furhat Robotics, always acting on behalf of Misty Robotics, provides the original purhcaser with a 12 month limited warranty against manufacturing defects. Purchaser's sole remedy in the event of a warranty breaach is, at the discretion of Furhat Robotics, replacement or repair of the product. Furhat Robotics expressly disclaims all other warranties, whether express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. For full warranty information please see www.mistyrobotics.com/terms-and-conditions

The standard door-to-door delivery time for Misty is 3-5 business days from the date we receive payment for the order.

Yes, we ship robots globally

We include import duties and taxes in the total price of each Misty Packages for the EU, United States, Canada and Australia. If you are purchasing the product from other countries your order may be subject to additional import duties and taxes, which are levied once a shipment reaches your country. You will be soley responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.

Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel

The standard global shipping rate is $100 USD per order.

Prices, fees and charges do not include value added tax (“VAT”) and other taxes introduced after the execution of the order. The prices are fixed and given in US dollars, unless otherwise stipulated. Customer shall be solely responsible for the payment of any and all sales and use taxes assessed by any governmental authority with respect to the transactions contemplated by performance of a purchase agreement. If the purchase of the Products is subject to VAT, Customer shall pay the VAT or reimburse Furhat Robotics for any such cost.

Once you sign a Purchase Agreement with us we can issue an invoice equal to the total order. The payment must be made to Furhat Robotics via bank transfer prior to receiving the order and within 14 days after the invoice date. We can also issue an itemized invoice with a credit card link to complete your purchase.

Yes, we can arrange a credit card payment link for your order.